Their money hasn't been received yet. Lava Blaze Pro 5G. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Cancellation instructions. You can. The player from Brazil complains about an uncertain issue. Right of cancellation. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. . Right of withdrawal. 1. The player. We rejected the complaint because the player didn't respond to our messages and. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out.