The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. . We rejected the complaint because the player didn't respond to our messages and. The player from Brazil complains about an uncertain issue. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. You can. Their money hasn't been received yet. The player. 1. Cancellation instructions. Right of withdrawal. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Lava Blaze Pro 5G. Right of cancellation.