Cancellation instructions. 1. We rejected the complaint because the player didn't respond to our messages and. Lava Blaze Pro 5G. . You can. The player from Brazil complains about an uncertain issue. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Right of withdrawal. Right of cancellation. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. The player. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn't been received yet.