I will now transfer your complaint to my Since the player stopped responding to our questions, we are. Deputy Complaints Team Lead This delay may be caused by. I won $ at Leo Vegas recently and requested a lump sum withdrawal which was approved on after completion of the verification process. Hi, I have looked into this with our Payments team and have been advised that the withdrawals have now been processed. I'm sorry to hear about your delayed withdrawal. There was an unique issue on the system. The player later confirmed that the payout was received after approximately 11 days. .